Return & Exchange Policy

Return & Exchange Policy – Redston Butchery

At Redston Butchery, we are committed to providing the finest selection of fresh, carefully sourced meats to ensure the highest standards of quality and customer satisfaction. Due to the perishable nature of our products, our return and exchange policy is clearly defined to ensure a fair and organized shopping experience.

First: Return Policy

Non-Returnable Products:

Since our products include fresh, chilled, and frozen meats, they are non-returnable once received by the customer, in order to maintain health and food safety standards.

Exceptions:

Return requests are accepted only in the following cases:

• If the delivered product is different from what was ordered.
• If the product is damaged or not fit for consumption upon receipt.

In such cases, a return request must be submitted within 24 hours of receiving the order, along with clear images showing the issue.

Second: Exchange Policy

Exchange Conditions:

A product can be exchanged only in the following cases:

• If the product is damaged or does not match the specifications listed on the website.
• If an incorrect product was delivered instead of the ordered item.

An exchange request must be submitted within 24 hours of receiving the order, with clear images showing the issue.

Exchange Processing Time:

• Once the issue is verified and the exchange is approved, the replacement product will be shipped within 1-2 business days for customers in Madinah.
• For customers in other cities, delivery will take 2-4 business days, depending on the location.

How to Submit a Return or Exchange Request

If you encounter any issues with your order, you can submit a return or exchange request through the following channels:

Email: [email protected]

Customer Support: 0553094428

Please include the following details when submitting your request:

• Order number
• Description of the issue
• Clear images of the damaged or incorrect product

Important Notes

Products that have been opened or partially consumed cannot be returned or exchanged.

Return or exchange requests will not be accepted after 24 hours of receiving the order.

Redston Butchery reserves the right to decline return or exchange requests if the stated conditions are not met.

We guarantee a reliable shopping experience and exceptional quality in all our products!

For inquiries, feel free to contact us via email at [email protected] or via WhatsApp at 0553094428.